Terms & Conditions

These Terms & Conditions govern your access to stafvix.com and your use of Stafvix services.

By booking a consultation, starting an AI receptionist demonstration, or entering into a service agreement with Stafvix, you acknowledge these Terms to the extent applicable.

You must be at least 18 years old to enter into a service agreement with Stafvix and must use our business services for lawful commercial or professional purposes.

Specific client services may be governed by a separate written agreement.

Stafvix provides AI-powered business communication and automation solutions, including:

• AI receptionist services.
• Automated call answering.
• Customer inquiry handling.
• Lead information collection.
• Appointment scheduling.
• Automated email communications.
• AI-powered SMS customer support.
• Authorized SMS appointment reminders.
• Service-related notifications.
• Automated lead follow-up where appropriate consent has been obtained.

Each solution may be configured around the client's business services, operating hours, communication preferences, and customer requirements.

The specific scope of services, usage limits, pricing, and implementation requirements are established in a separate written agreement or quote.

Stafvix does not guarantee that every feature described on its website is included in every service package.

Clients agree to:

• Provide accurate business information, services, pricing, and operating hours.
• Maintain accurate customer contact records.
• Obtain and document legally required consent before initiating automated SMS communications.
• Comply with applicable telephone, privacy, and messaging laws.
• Honor customer unsubscribe and opt-out requests.
• Review automated communications sent on their behalf.
• Promptly notify Stafvix of changes affecting their services or messaging programs.
• Avoid uploading or processing information they are not legally authorized to use.

Clients remain responsible for their customer relationships and the lawful use of customer information.

Stafvix may suspend messaging services where a campaign violates applicable laws, carrier requirements, or messaging platform policies.

The AI receptionist demonstration available through our website is intended to demonstrate the general capabilities of our technology.

The demonstration is not customized to any particular business and does not constitute professional advice, a contractual commitment, or a guarantee of future performance.

Any free trial offered by Stafvix will be governed by its separately agreed duration, scope, limitations, and expiration terms.

Stafvix pricing varies according to business requirements, call volume, automation features, and service complexity.

Fees, payment schedules, renewal terms, and cancellation conditions are established in a written agreement or quote.

Unless otherwise specified, third-party charges, telephone carrier fees, messaging surcharges, and external subscription costs may be billed separately or remain the responsibility of the client.

Failure to pay agreed fees may result in service suspension or termination under the applicable agreement.

Clients and website users agree not to use Stafvix services to:

• Engage in unlawful or deceptive activity.
• Send unauthorized or unsolicited commercial messages.
• Misrepresent their business identity.
• Violate consumer privacy rights.
• Distribute fraudulent or misleading promotions.
• Promote prohibited or unlawful goods or services.
• Attempt unauthorized access to Stafvix systems.
• Interfere with the security or operation of our services.
• Use content or personal information without appropriate authorization.

Stafvix reserves the right to restrict or suspend activity that violates these requirements.

SMS Program Name: Stafvix Business Communications

Description of SMS services

Stafvix may provide automated SMS messaging services that include:

• Customer support responses.
• Appointment confirmations.
• Appointment reminders.
• Service-related notifications.
• Authorized lead follow-up messages.
• Other communications specifically authorized by recipients.

Messages may be generated or assisted by automated systems and artificial intelligence.

SMS consent

By voluntarily opting into a Stafvix SMS messaging program, you agree to receive text messages from Stafvix at the mobile phone number provided.

Consent may be collected through a clearly disclosed website form or another legally valid consent mechanism appropriate to the specific messaging program.

Marketing and promotional messages require the appropriate consent under applicable law.

Consent to receive marketing SMS messages is not a condition of purchasing goods or services.

Providing a telephone number alone does not automatically authorize promotional SMS communications.

Message frequency

Message frequency varies based on customer interactions, appointment activity, and the specific messaging program.

Message and data rates may apply.

SMS opt-out instructions

You may unsubscribe from SMS communications at any time by replying STOP to a message.

After opting out, you may receive a final confirmation message.

No further messages will be sent under that messaging program unless new consent is obtained or further communication is otherwise permitted by law.

Customer support

For assistance with SMS communications, reply HELP to any message.

You may also contact Stafvix — Email: support@stafvix.com · Website: https://stafvix.com

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery depends on carrier availability, network conditions, and device compatibility.

SMS privacy

Mobile phone numbers and SMS opt-in consent information are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Information may be processed by authorized service providers solely to deliver requested communications and operate the messaging service.

For more information, review our Privacy Policy.

The service depends on outside providers, including the voice platform behind the receptionist, the scheduling service used for bookings, and messaging and hosting providers. Their own terms, privacy policies, and uptime apply to the parts they handle.

We are not responsible for a provider's outage, pricing change, or policy change, though we will tell you when one affects your receptionist and work to keep the service running.

Your customer data, business information, and content stay yours. We keep ownership of our materials, templates, configuration know-how, and the receptionist build we create, and you get to use it for your business while we work together.

Neither of us may use the other's name or logo without written permission.

We work to capture more of the inquiries your business already earns, but no one can promise a specific number of booked calls, revenue, or growth. Figures shown on this site are industry-reported estimates, not a forecast for your business, and your results depend on your market, offer, and follow-through.

The site and demo are provided as they are. To the fullest extent the law allows, we are not liable for indirect or accidental losses, and our total liability for any claim is limited to the amount you have paid us. Nothing here excludes liability that cannot legally be excluded.

Either side can end the service as set out in your agreement. On ending, we stop answering for your business, and we hand back or delete customer data as you ask, subject to records we must keep.

If something goes wrong, contact us first — most problems are solved in a direct conversation. If we cannot resolve it, these terms are governed by the laws of the State of Illinois, United States, without regard to its conflict-of-law rules, and the parties submit to the courts of Illinois.

We may update these terms as the service grows. The current version always lives on this page with its effective date, and material changes will be flagged to active clients.

Questions about these terms? Email support@stafvix.com or book a short call and we will sort it out: calendly.com/isaiahstaf-stafvix/30min.